Michael Castellon

In response to yesterday’s post featuring the Comcast technician who fell asleep at a customer’s house, I wanted to post a summary of some of the comments and email I’ve received.

Here’s what a few people had to say:

Had a similar experience this weekend when they sent not one, but two technicians when my internet connection dropped. Apparently testing my broadband requires turning on the television and watching boxing on ESPN for five minutes.

***

Oh man that was too funny!

But then again, it’s just par for the course to those of us who have had similar experiences with Comcrap over the years.

In my case, it was the same internet problem time and time again (slow crappy connection, frequent outages, simpletons in customer service, etc…).

I have a second high speed connection from a local provider (Houston area) that in the 3.5 years I’ve lived here has NEVER gone down. Ever!

Hey Comcast – Get A Clue!

***

Amen, brother.

I hate Comcast with a passion… been waiting three weeks for them to get my digital cable working.

***

I have comcast, no problems for 5 years til they started upgrading. Now for the past 7 months my internet has been down every 2 days for 2-5 hours. Call up, and no one knows there is an outage (Great communication there comcast techs!). Ive had them charge me (few times now) 50 bux for a visit which they came and determined it was their problem.

***

Was this from the Ontario area? These same dim wits tried to connect my parents for cable and broke their vcr. My dad said forget it and told them to leave. The company then had the nerve to bill them for “their time.” Comcast people are dogs breath.

***

I used to bitch about comcast tech support, but i actually have had good experiences recently. I had a Customer service rep call me back out of the blue regarding a cable issue because she kept searching after we got off the phone. I spoke with her atleast 5 times over two days as she got my issue resovled. I’ve had some internet issues also and had tech visits that were professional and prompt. Ended up with a guy checking my line outside and resolved the issue.

I used to bitch, but i’ve gotten a months worth of great service

***

That’s comedy gold. I just signed up with Comcast, but after seeing this I think I’ll just cancel if anything goes wrong. They already sent a crazy guy to my house to sell me cable and talk about Jesus. Those are some great business practices.

***

Beautiful! Comcast is absolutely HORRIBLE. I see a commercial on TV every 10 minutes, yet their customer service is the WORST I’ve ever dealt with for any product or service in my lifetime… Kudos – great video!

***

The comcast “techs” that are sent to the field are contractors. They are paid a flat rate per visit. He was put on hold for an hour by a company that’s paying him a flat rate for something that should take around 15 minutes. Sounds like everyone is getting fucked by Comcast.

He looks like the tech that came to my house…except the one that came to my place wasn’t sleeping.

***

it’s funny cuz it’s true… i’ll admit i have fallen asleep in front of someones computer sitting on hold for an hour just to get hung up on and have to call back for a simple fix that could have been done over the phone when the cust. called in. so in the future don’t expect too much except high prices and for the tech to be on hold as much as you did when you called in… we work our fingers to the bone so the big wigs up top can get there bonuses and and make it harder and harder every year for us to get our almost 3% or less raise every year……

***

This is classic. I currently work for a similar large cable monopoly that begins with a ‘C’ and rymes with ‘omcast’ that shall remain nameless. I’ve heard so many horror stories about crappy service but I never have problems. First of all I have my own router and never have had a tech touch my computer or modem because they are completly ignorant boobs. ‘C’-omcast doesn’t have high expectations of service because you can’t just go to the other cable company. Having a TV monopoly is fine with me but at least internet should be open to other ISP’s. I do recommend getting a job here because then you’ll get internet, tv and phone for free. Ahhh, the benefits of working for a monopoly.

** *

A comcast technician came to my house, was trying to flirt with me, asked me about my religious beliefs, lied to his boss on the walky talky and told them it was going to be another hour and then started flipping through channels and watching t.v.. and when my boyfriend called, the worker ran upstairs and went into my 2 year old’s room to watch her sleep.. when I went after him, he said he also went into my bedroom and bathroom looking for her.. then he wrote his number on a peice of paper and left.. the next day he called me after looking up my number through work and asked me out.

It was very comcastic.

** *

recently while getting comcast installed the guy shredded sunflower seeds mostly inside the modem box all over the warranty. Even today I found more empty shells. Theyre all over my apt………………….

For many, many more Comcast stories, read the Fark discussion about this post.

Did you like this? If so, Digg it!

technology
telcom
business
tech

This anecdote is brought to you Via YouTube:

A Comcast technician came to replace a faulty modem. After spending an hour on hold with Comcast’s central office, he fell asleep on my couch. I’ve been in my apartment for three weeks and my internet connection is still non-functional. This is my tribute to Comcast, their low quality technology and their poor customer service.

UPDATE: The tech has been fired for falling asleep on the job. Read more here.

BREAKING: Scientology confrontation caught on video!

MORE:
Wee Helpers: Awesome pet care products and pet supplies for the disabled
How to backup your Gmail account to your computer
How to win the war against telemarketers
Your senator and Net Neutrality

Via Variety: An amazing concept: that content can be delivered online! I’m glad to see the flm industry getting on board with what the music industry seems to have known for some time.

Netflix VP of original programming Eric Besner revealed on Friday some of the online rental service’s thinking on the movie download biz, saying Netflix is planning to introduce a proprietary set-top box with an Internet connection that can download movies overnight.

Speaking at an Independent Film & Television Alliance production conference in Beverly Hills, Besner said the business model is still being worked out, but the download service likely would be offered in return for the subscription fee members pay for conventional DVD rentals. Service could launch as early as this year.

Users would add movies they want to watch to their rental queue online as they do now, and those movies would then be downloaded to the boxes overnight rather than shipped through the mail.

He said the set-top box is just one of the Internet plans Netflix is working on.

technology

Tips for Handling Telemarketers

Three Little Words That Work:

“Hold On, Please…”

Saying this, while putting down your phone and walking off (instead of hanging-up immediately) would make each telemarketing call so much more time-consuming that boiler room sales would grind to a halt.

Then when you eventually hear the phone company’s “beep-beep-beep” tone, you know it’s time to go back and hang up your handset, which has efficiently completed its task.

These three little words will help eliminate telephone soliciting.

Do you ever get those annoying phone calls with no one on the other end?

This is a telemarketing technique where a machine makes phone calls and records the time of day when a person answers the phone.

This technique is used to determine the best time of day for a “real” sales person to call back and get someone at home.

What you can do after answering, if you notice there is no one there, is to immediately start hitting your # button on the phone, 6 or 7 times, as quickly as possible This confuses the machine that dialed the call and it kicks your number out of their system. Gosh, what a shame not to have your name in their system any longer !!!

Junk Mail Help:
When you get “ads” enclosed with your phone or utility bill, return these “ads” with your payment. Let the sending companies throw their own junk mail away.

When you get those “pre-approved” letters in the mail for everything from credit cards to 2nd mortgages and similar type junk, do not throw away the return envelope.

Most of these come with postage-paid return envelopes, right? It costs them more than the regular 37 cents postage “IF” and when they receive them back.

It costs them nothing if you throw them away! The postage was around 50 cents before the last increase and it is according to the weight. In that case, why not get rid of some of your other junk mail and put it in these cool little, postage-paid return envelopes.

Here’s another tip:
Send an ad for your local chimney cleaner to American Express. Send a pizza coupon to Citibank. If you didn’t get anything else that day, then just send them their blank application back.
If you want to remain anonymous, just make sure your name isn’t on anything you send them.

You can even send the envelope back empty if you want to just to keep them guessing! It still costs them 37 cents.

The banks and credit card companies are currently getting a lot of their own junk back in the mail, but we need to OVERWHELM them. Let’s let them know what it’s like to get lots of junk mail, and best of all they’re paying for it…Twice!

Let’s help keep our postal service busy since they are saying that e-mail is cutting into their business profits, and that’s why they need to increase postage costs again. You get the idea !

If enough people follow these tips, it will work —- I have been doing this for years, and I get very little junk mail anymore.

source